Matching Customer Expectations: Shipping and Handling

Modern consumers and businesses are demanding. When they order something whether online or over the phone, they want it yesterday, and as a seller, you need to be fully aware of this if you want to be successful in any competitive industries. Companies are made and broken on the back of their customer service skills, and shipping and handling is now a huge part of that. If someone thinks they can get the products they need faster or in a better way then you offer, then they’ll go elsewhere. Below are some of the special delivery options that you need to think about. You can also read more about your options on offering this now, and it’s turning out well for them, so if you’re selling to the general public, it’s absolutely something that you should be offering.

Out-of-Hours

Not all people and businesses work to the same clock. Normal courier delivery hours can be really awkward or downright impossible for some, and it’s your job to cater to that. Look for couriers that can deliver your products late at night or in the evenings to consumers. Make it clear you offer these services too – being flexible is good but many people won’t contact you to ask. They want to be told what you can do for them.

Confidential Delivery

Some businesses will need their details to be kept completely confidential when shipping things, particularly if they’re sensitive documents. Providing this service is again potentially going to be a big benefit to you. Merely keeping things confidential on your side of things is not good enough either; you need to know that the courier you choose is going to be keeping things fully confidential too – and prove this.

Bespoke Solutions

You never know what a customer or client may need when it comes to shipping, and if you can agree a process of fulfilling these demands with a courier, then you’re going to be able to deal with anything that comes your way. Perhaps they need delivery to an awkward area at a particular time – not everyone wants things delivered to a fixed address.

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